Privacy Policy
Pal Itch is a one-tap app for close friends: you send a "gong" (a push notification with a sound) to a friend, and you can tell friends what you're free for. This policy explains what we store, why, and how to delete it.
Who we are
MTNT Solutions FZE, Sharjah, United Arab Emirates. Contact: info@mtnt-solutions.com.
What we collect
| Data | Why | Where it comes from |
|---|---|---|
| Name and email from Sign in with Apple | To create your account and show your name to friends. You may hide your email from us using Apple's relay. | Apple, when you sign in |
| Username | So friends can find and add you | You |
| Friends, groups, friend requests, blocks | To deliver gongs only to people who accepted you | Your actions in the app |
| Gongs (who sent one to whom and when) and optional short intent, e.g. "Coffee?" | To deliver the notification and show recent activity | Your actions in the app |
| Pager lines (a short text you attach to a gong — Pal Itch Pro), including a line you type as a reply right in the notification ("Write back") | Delivered in the recipient's notification and shown in Recent. Lines are filtered for abusive language; recipients can report a line and we review reports within 24 hours. | You |
| Your own status line (a short text on your availability status, up to 60 characters — Pal Itch Pro) | Shown only to your accepted friends while your status is on. Filtered for abusive language like pager lines. Kept until you set a new status or turn it off, or delete your account. | You |
| Availability status (free / busy, activity tags, expiry time) | Shown only to your accepted friends | You |
| Pal Itch Pro subscription status (plan, renewal and expiry dates, the App Store transaction ID and storefront country — never your payment details) | To unlock Pro features and keep them in sync across your devices. Your friends can see that you have Pal Itch Pro: a Pro badge next to your name and the pager lines you send show it. | Apple, when you subscribe |
| Push notification token | To deliver gongs to your device | Your device |
| Notification settings for Pal Itch on your device (whether notifications, sounds, badges, banners, the lock screen, Notification Center and Time Sensitive notifications are allowed, scheduled delivery, Low Power Mode, Background App Refresh), app version, iOS version and iPhone model | To find out why a gong did not reach you or arrived without sound when you ask us for help. Not used for analytics or advertising. | Your device |
| Usage analytics (screens opened, buttons tapped) and crash reports | To fix bugs and improve the app. Not used for advertising. | Firebase Analytics and Crashlytics (Google) |
What we don't do
- No advertising, no ad networks, no tracking across other apps or websites.
- No selling or sharing of personal data with third parties for their own purposes.
- No location data, no contacts upload and no chats — the only texts you can write are a one-line pager line attached to a gong and your own status line (both Pal Itch Pro, up to 60 characters).
- Your status is visible only to friends who accepted your request, never publicly.
Where data is stored
Data is stored in Google Firebase (Firestore, Cloud Functions, Authentication, Cloud Messaging) on Google's infrastructure. Analytics and crash reports are processed by Google Firebase under Google's terms.
How long we keep it
For as long as your account exists, with one exception: gong history (including pager lines) is deleted automatically 7 days after each gong; a line someone reported is kept for review until the report is handled. When you delete your account everything is removed immediately (see below).
Backups: a nightly copy of the database and of the account list is kept in a private Google Cloud Storage bucket for 56 days, and the database can be restored to any point in the last 7 days. These copies exist only to recover from failures.
We keep aggregate usage statistics (daily counts with no personal data) indefinitely; they contain nothing that identifies you and are not removed when you delete your account. Per-account activity counters are part of your account and are deleted with it.
Deleting your account
In the app: Settings → Delete Account. This permanently removes your profile, username, friendships, groups you own, your memberships in other groups, statuses, gongs you sent, activity counters, subscription status, push tokens, notification diagnostics and your sign-in. An active subscription is billed by Apple until you cancel it in your Apple Account settings. Your Sign in with Apple authorization is revoked with Apple at the same time. There is no waiting period in the app: your data leaves the live service immediately. Copies made before the deletion stay in the backups described above until they expire, at most 56 days later, and are never used to bring the account back.
If you can no longer open the app, email info@mtnt-solutions.com from the address you used and we will delete the account within 14 days.
Children
Pal Itch is not directed at children under 13 (or the minimum age in your country) and we do not knowingly collect their data.
Changes
If this policy changes, the new version is published at this address with a new effective date.